Call us today! 713-242-8935

FAQ

MaidLuxe is a better way to keep your home clean.

FAQ

MaidLuxe is a better way to keep your home clean.
Why are some cleaning services less expensive than others?

There is a low barrier of entry into the cleaning business which invites many “Independent Contractors” to set up shop and offer cheaper hourly rates. They rarely have systematic cleaning processes in place or quality control which means you have to take the time to manage their work. They generally are not bonded and insured which means you carry ALL of the risk if they were to get injured on the job, destroy any of your valuables or experience theft. Despite their claim that they are an “Independent Contractor” the IRS almost never agrees which could leave you liable to pay federal payroll taxes and provide proof that you are following applicable labor laws. What may seem like savings upon first glance could end up costing you substantially.

What is your service area?

We service the Central, Southwest and Northwest areas of Houston to include the Heights, Oak Forest, Garden Oaks, Memorial, Spring Branch, Bellaire, West University, Medical Center, Museum District, Galleria, Downtown, Uptown, Midtown and other surrounding areas. If you do not see your service area listed call us today, we still may be able to assist you with your cleaning needs.

Are you insured and bonded?

Yes! We are bonded and carry full general liability and worker’s compensation coverage.

Do you conduct background checks?

Yes, your peace of mind, safety and security is our first priority. We conduct criminal background checks, verify job history and conduct drug screening on every prospective employee. We pride ourselves on hiring quality individuals with the utmost integrity.

How many cleaning technicians will there be assigned to my home?

Our cleaning technicians operate solo and service the same clients, meaning you have less traffic in your home and a higher level of familiarity and comfort with your designated cleaning technician.For our one-timeLuxe Cleaning, Move In/Move out, or for much larger homes we may send two cleaning technicians.

Will I have the same cleaning technician?

For our re-occurring weekly, bi-weekly, and monthly customers the same cleaning technician will be assigned to your home. In the rare instance your cleaning technician is not available on the day of your scheduled cleaning another highly qualified technician will be assigned to your home.

Should I tip my cleaning technician?

Tips are not required but many customers do, and our technicians appreciate the gesture for a job well done. If you wish to leave a tip you can leave a cash tip in a clearly marked envelope at the time of cleaning.

If I am not present at the time of cleaning how will you gain entry into my home?

Most of our customers are not home at the time of cleaning. You can provide us a code for homes with keyless entry, place your key in a discreet location, or as our most popular option we can provide you a lockbox that you would place outside your home on the day of service.

What is your 100% guarantee policy?

Our work is 100% satisfaction guaranteed. If we do not meet your expectations, please notify us within 24 hours of your cleaning and we will return to re-clean any areas you find unsatisfactory.

Do you furnish your own supplies and equipment?

Yes, of course! In the event you have a specific product you would like us to use in your home then just let us know. We will ensure our cleaning technician is aware of your instructions.

How and when do I pay for the service?

We accept payment on the day of service. We can either charge your credit card on file or you can leave a check for your cleaning technician to collect.

What about my pets?

We absolutely love pets and they love us (most of the time)! If you have any special or specific instructions regarding your fur baby we will notate them on the work order so your cleaning technician is aware.

What day and time will you be available to clean?

Generally speaking, we clean Monday through Friday between 8:00 and 5:00 p.m. You can pick an arrival time of either; 8:00 to 8:30 a.m. or 11:00 to 1:00 p.m. If you have a special situation, please let us know and we will do our best to accommodate.

Do I have to sign a service contract?

No, you can cancel services at any time. You’ll only sign our non-compete agreement (stipulating that you will not hire our employees) and on-time payment commitment when you hire us.

What is your cancellation policy?

We understand things happen, so we request 24-hour notice if you need to skip, reschedule or cancel your cleaning. We reserve your appointment just for you and need time to reassign your cleaning technician to another client to ensure he/she receives the schedule they depend on. If we receive less than 24-hours’ notice or we can’t access your home (i.e. key was not left out for the cleaning technician) you will be charged a cancellation fee of $50.